Outlet Supervisor

Location:


GENERAL SUMMARY: Supports the Outlet Manager in the operation of a Goodwill Outlet facility. Follows specific guidelines and operates with minimal supervision. Acts as Manager in the absence of Assistant Manager and/or Manager.

PRINCIPAL DUTIES/RESPONSIBILITIES:

Leadership

  • Foster and demonstrate a positive team environment.
  • Direct the activities of outlet personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed in accordance with standards.
  • Resolve customer issues in accordance with GICW policies and standards in a timely and appropriate manner.
  • Maintain positive and professional relationship with all employees.
  • Attend all mandatory classes in Store Manager Development and Training program and ongoing training classes as offered.

Operations

  • Ensure the quality and quantity of work performed by employees according to GICW policy.
  • Ensure proper adherence by outlet staff to policies and procedures. Utilize intervention recommended by Human Resources to effectively maintain employee relations.
  • Ensure that safety procedures are understood and followed by all employees.
  • Maintain all facility records including but not limited to production, financials and human resources in a timely and accurate manner.
  • Maintain all interior and exterior areas to ensure ease of operations according to GICW policy.
  • Interact with customers, donors and ensure excellent customer service.
  • Comply with cash handling and POS procedures.
  • Evaluate and react to financial reports in sales and production.
  • Responsible for the facility operations in the Assistant Manager and/or Manager absence.

Human Resources

  • Participates in hiring, training and evaluating employees in a thorough, organized and timely manner.
  • Responsible for timely intervention, discipline and appropriate documentation for all employees.
  • Comply with GICW employment practices and EEO guidelines and policies.
  • Loss Prevention
  • Keep premises clean and free of safety hazards. Ensure that safety procedures are understood and followed by all staff and employees.
  • Ensure all loss prevention matters are reported, investigated and corrected in a timely manner.
  • Ensure proper operation of facility security including, but not limited to: new and used goods, door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
  • Ensure proper cash handling, enforcement of cash register procedures and submission of required reports.
  • Follows proper new goods procedure by correctly processing, securing and inventorying as directed.

QUALIFICATIONS:

  • Must be 18 years of age or older.
  • High School graduate or GED and a minimum of one year’s retail experience.
  • Must possess strong interpersonal and writing skills.
  • Must exhibit a high level of integrity and business ethics.
  • Must successfully complete GICW’s Cashier Certification class.
  • Must provide own transportation as required
  • Must have command of the English language sufficient to verbally communicate with the general public.

POSITIONS SUPERVISED:

  • Production Associates, Cashiers and SDA’s. At times, may perform supervisory duties for transportation and salvage workers.

WORK CONDITIONS:

  • Work is performed in a retail, production, and warehouse setting.
  • May be exposed to dust.
  • Some tasks may require use of personal protective equipment.
  • Long periods of mobility and moving of merchandise.
  • May be exposed to program participants with unpredictable behavior.
  • Field of work includes office, production area, store showroom/retail floor and surrounding grounds.
  • Outlet Supervisors are subject to transfer to other locations within the GICW system.
  • High adaptability required: Work environment usually hectic (fast paced) with irregular short deadlines and a limited number of critical or unusual situations.
  • DOT Strength Classification: Medium

Application For Employment

 All All


We do not discriminate on the basis of race, color, national origin, age, sex, gender, marital status, disability, sexual orientation, religion, family status, filing of a workers’ compensation claim, or any other legally protected status. It is our intention that all applicants be given equal opportunity and that selection decisions are based on job related factors.

Any individual who needs accommodation or assistance in completing an application for employment at any time during the application process should inform the Human Resources Department at (503) 238-6100. Each question should be fully and accurately answered. No action can be taken on this application unless all questions have been answered and the application signed. Attach an additional page if you do not have enough room.

Please print, except for signature on the back of the application.

LAST Name

FIRST Name

MIDDLE Name

Date:

Present Address

Present Address

City

State

Zip

E-mail address

Phone

Job(s) Applied For (Please Specify):

Have you read the job summary(s) for the job(s) for which you are applying? YES NO

Can you perform the essential functions of
the job with or without reasonable accommodation?
(Please see attached sheet.)
 YES NO

Referred By:

Employment you are seeking:  Full-Time Part-Time

When are you available for employment?

Are you 16 years of age or older?
 YES NO

(Jobs with minimum age requirements may require proof of age)
Are you able to provide evidence of your eligibility to work in the United States?
 YES NO

Have you ever applied at Goodwill Industries of the Columbia Willamette?
 YES NO

If Yes, when?

Where?

Were you ever offered a position at Goodwill Industries of the Columbia Willamette?
 YES NO

If Yes, when?

Where?

If applying for a job that requires driving, do you have a valid Driver’s License?
 YES NO

If hired by GICW, do you expect to engage in any other business or employment at the same time?
 YES NO

If Yes, please explain:

Have you had any educational, vocational, technical, or military training which you would like us to consider in reviewing your qualifications for the job applied for?

Beginning with your most recent employer, list all employment including military service and self-employment for the last ten years. Please account for all periods of unemployment. All sections of this application must be complete even if a resume is attached.

If presently employed, may we contact your present employer for references?
 YES NO

Present or Most Recent Employer:

Address:

City/State/Zip:

Phone:

Title/Duties:

Reason for leaving:

Explain:

Start Date:

End Date:

Name of Supervisor:

Starting Pay:

Final Pay:


Last Employer:

Address:

City/State/Zip:

Phone:

Title/Duties:

Reason for leaving:

Explain:

Start Date:

End Date:

Name of Supervisor:

Starting Pay:

Final Pay:


Last Employer:

Address:

City/State/Zip:

Phone:

Title/Duties:

Reason for leaving:

Explain:

Start Date:

End Date:

Name of Supervisor:

Starting Pay:

Final Pay:

List ALL previous names, assumed names (aliases) or nicknames and maiden name, if applicable:

List all CITIES and STATES that you have lived in for the past 10 years:

I certify that the answers given by me to the foregoing questions and statements and any subsequent questionnaires, including a medical history questionnaire, are true and correct without omissions of any kind whatsoever. I understand and agree that all of the information I provide on this application form and subsequent questionnaire forms may be checked and verified by Goodwill Industries of the Columbia Willamette (GICW) and I agree and consent to such verification and background check. I agree that the company shall not be liable in any respect if my employment is terminated because of falsity of statements, answers or omissions made by me on this or any subsequent questionnaires. I also authorize the companies, schools or persons named above to give GICW any information regarding my employment, character and qualifications. I hereby release said companies, schools or persons named above from all liability for any damage from issuing this information. I understand that any false, misleading, or incorrect statements or omissions may render this application void, and if employed, may be cause for termination. GICW requires all job applicants to complete and pass a drug test and background check if a conditional offer of employment is extended. I further understand that GICW is an "employment at will" employer.

 I certify that the information provided on this application is accurate.

Attach Resume (not required)

If you attach a resume, you may be referred to our Job Connection program to assist in your job search.

GOODWILL INDUSTRIES OF THE COLUMBIA WILLAMETTE EEO/AFFIRMATIVE ACTION SURVEY

It is the policy of Goodwill Industries of the Columbia Willamette to provide equal opportunity to all people without regard to race, color, creed, national origin, age, sex, disability, or marital status and to promote the full realization of that policy through a positive continuing program to be known as the Goodwill Industries of the Columbia Willamette Affirmative Action Plan.

As employers/government contractors, we comply with government regulations and affirmative action responsibilities.

In order to help us comply with government record keeping, reporting, and other legal requirements, please fill out the EEO/Affirmative Action Survey. Submission of information is voluntary. We appreciate your cooperation. This data is for periodic government reporting and will be kept in a confidential file separate from the Application for Employment.

PLEASE PRINT

Date:

Position(s) Applied For:

Phone:

Last Name:

First Name:

Middle Name:

Address:

Street

City

State

Zip

Government agencies require periodic reports on the sex, ethnicity, and veteran status of applicants. This data is for analysis and affirmative action only. Submission of information is voluntary.
 Male Female

 White Black or African American Hispanic or Latino Asian American Indian/Alaskan Native Native Hawaiian or other Pacific Islander Two or more races

Are you a veteran?  YES NO

Vietnam Era?  YES NO

Referral Source (Select One):  None or Self Walk-In Sign on Door State Employment Employee of Goodwill Industries or Job Connection Advertisement Job Fair Another Organization: Department Other:

Please specify your referral source:

Meet Goodwill